Only certain movers have the equipment and tools to safely move a piano. To compare movers who are able to move pianos, indicate which type of piano in the drop down menu when searching for movers. The easiest and safest way to move a piano is to have the truck backed up to the porch or deck if possible. This will also save time during your move as your movers will have less distance from the home to truck to carry items.
An oversized item is defined as anything that is 400 lbs or more. You will be required to hire at least 3 or 4 crew. These items may take a good amount of time to move especially if there are stairs. There is an extra charge for oversized items and the price will vary for each moving company. Pianos can NOT be moved up or down full flights of stairs.
Some oversized/overweight items may be:
If you need to change the date and/or time of your move please contact your mover directly. If your mover is unable to work with the new time and date requested there may be a cancellation fee. We will assist in asking the mover to waive this fee and find a new mover to help but their rates may be different.
Movers will call you within 24 hours of booking services. If your mover does not contact you immediately after booking it is very possible they are out on jobs. We recommend calling your mover a few hours after booking services.
We recommend booking a reservation as soon as you know your moving. If you wait until a few days before your move it’s very likely the prices will be higher and more experienced movers will be booked up.
Cancel without a fee up to 3 days before the job start time. If you cancel after that you will be charged a $50 cancellation fee. If you cancel within 24 hours of your move there will be a $100 cancellation fee. If you cancel with less than 1 hour from the first arrival time you will be charged for 2 hours(EX: 12PM-1PM would be 12PM). This is to compensate the movers for possible lost jobs due to reserving the time and day for you and/or gas and drive time.
Most moves generally take between 2-4 hours. Larger moves may require 4-8. Be sure to keep in mind some variables that may increase your time needed such as: stairs, heavy or bulky items, assembling/disassembling, special placement of items, wrapping furniture, and roping/strapping things in the truck. If you are unsure how much time to book use our moving labor estimator.
The minimum hours booked for each mover will vary. Most movers require a 2 hour minimum. You may view the movers details for booking minimums when searching for movers.
We will send you a receipt to your email.
Your card will be charged when you book services. This guarantees your reservation for your time and date with the mover you have selected.
We will NEVER give our your credit card information. HireMovers holds the funds after you book services until the move is completed. With your approval we will release the funds to the mover.
We recommend paying for additional time through the site to ensure your move is completed satisfactory and so that your receipt will match up to your total payment. We can not guarantee any payments paid directly to the mover.
Once a refund is issued, the funds are released. Depending on your financial institution will vary when the funds are posted to your account. MOST credit card companies take 1-4 business days to post the funds back to your account. Some can take up to 5-8 business days.
We collect payment to ensure safety between movers and customers by ensuring jobs are completed and to give assurance to movers their job is paid for.
When the job is completed we will send funds to the mover(minus commission paid to HireMovers) ONLY if the customer and mover have agreed the move was completed to expectations.
We refund for up to 1 hour of unused time over the movers set hourly minimum. The reason for this is because movers turn away other jobs to reserve the time you schedule. It can be difficult to set up schedules when job times are only estimated. You may use our moving labor estimator to help determine how much time will be needed.
Hire Movers, LLC will be the name on your statement.
We understand how difficult it is to estimate the correct time for your move. Talk with your mover to find out if they think you will require more or less time, after all they do this for a living. All movers are required to stay AT LEAST 1 hour after the scheduled time is up. Some movers may be able to stay longer depending on their availability. If you need more than 1 hour and the movers are unable to stay longer, we can assist in getting another crew out for at least their required minimum time.
Yes! If you feel like your mover did an outstanding job it we encourage you to tip them! You can add a tip to your order through the payment release option in the order details on your account. Also, if you felt they did a good job give them a 5 star review to show your appreciation. Not only will they appreciate your review but we will also pay them $10 for each 5 star review a customer writes them!
It will save you time and prevent any damages to walls/furniture in tight places. If you do not wish to wrap furniture prior you may have the movers wrap your items for you. Be sure to include this in your move details when booking and explain whether you would like the items wrapped inside the house or inside the truck. Allow extra time for prepping furniture. Please be sure to provide furniture pads and/or stretch wrap. If you need any moving material you can purchase some right here on our page!
We recommend taking items of drawers so that the load is not so heavy. Some furniture may fall apart due to poor quality if there are items packed inside. It can also make some furniture too heavy to safely carry up or down flights of stairs
This can save time which spares you cash! Although, remember that family and friends probably aren’t professional movers and wont pack a truck as well.
Call to find out what is going on. Don’t forget they have a 1 hour window for arrival. If they will not respond contact us and we will find you a replacement. We are serious about No-Show violations. Movers that violate this repeatedly will have their rights revoked from advertising on our site and will owe you a fee of $75.
This is NOT allowed. If they attempt to get extra payment for fees not posted on the site contact us immediately. All fees will be visible in the booking checkout.
Movers listed on our marketplace have a 1 hour window of arrival. If it exceeds that the mover may be willing to provide a discount to accomodate for the tardiness.
Contact your movers and let them know about the issue. If they do not resolve the issue to your satisfaction contact us. If pictures will help resolve the issue please include them. We will step in and evaluate the situation.
If there is any damages talk with your mover to see what they will do about the situation. Many movers are willing to negotiate an agreement to avoid jeopardizing their reputation.
Your first name and last initial, including the city and state the move was placed.
Only moves booked through HireMovers.org will be eligible to post a review to a mover. The reviews you see on HireMovers are unfiltered real reviews from real people.
A review or mover response can be changed OR removed by HireMovers if it violates the Terms & Conditions. If you have left a negative review and your mover contacts you to resolve any issues you will be able to change the review for 30 days due to the mover resolving a conflict of interest. We will NEVER change a review for a mover unless a CUSTOMER gives us permission to.
Movers are given an opportunity to respond to a review posted to them.
No, we are an online marketplace that allows customers to be able to find moving labor services where you can compare and book moving labor. Service providers do not work for us and do not supply a truck.
No, Each mover is an independent service provider that advertises their moving labor services on our site. We are here to provide a marketplace for customers and movers throughout their booking process.